Damaged or Missing Items:
Please Contact Us immediately. Be sure to include your name, invoice ID, phone number, and describe damaged/missing items. We will only accept one claim of damaged/missing items per order, so please be sure you are accurate with your claim. We will not accept claims for damaged or missing items beyond 5 business days after delivery.
All items in our online catalog are eligible for return within 30 days from the delivery confirmation date. The buyer must notify us of their intent to return the items by using the Contact Us form before shipping the items. In order for a refund* to be issued the following criteria must be met**.
- All items must be in the original packaging and in new/unused/resellable condition to be eligible for return.
- A copy of the packing slip must be included in the package.
- You must ship the items back to us at your expense using any carrier of your choice. Please be sure to package your items well and purchase insurance if you feel it is necessary. We are not responsible for any damage that occurs during return shipping.
- All items must be shipped back to:
- Discount Home Furnishings Inc
191 W Industry Dr
Springfield KY 40069
Definition of new/unused/resellable as defined by Discount Home Furnishings Inc: Product in the original undamaged manufacturer packaging with all included undamaged parts & components and packaged in manufacturer packaging just as received with all manufacturer wrapping and protection.
*If ordering samples, you may Contact Us with your intent of the samples and Discount Home Furnishings, Inc may alter all or some of the above return information on an individual order basis at the discretion of Discount Home Furnishings, Inc.
*If your return adheres to the above standards, we will refund 100% of the product purchase price (No shipping charges will be refunded). If your order qualified for free shipping $5.95 will be deducted from the refund amount.
**Assuming there are no prior agreements.